Please first check the withdrawal history in your Mandala Account.
Follow the steps below to check your withdrawal history:
1. Click on your Wallet tab at the top right-hand side of the page.
2. Select the Withdrawals page.
3. On the Withdrawals page, check the status of the withdrawal under the Status field in the History section.
Shortly after you have initiated a withdrawal, a transaction ID will be created indicating that Mandala has begun the withdrawal to the necessary blockchain.
If you are withdrawing Ethereum(ETH) you may enter the transaction ID at https://etherscan.io/ to check the status of the withdraw.
If you are withdrawing Bitcoin(BTC) you may enter the transaction ID at https://blockchain.info to check the status of the withdraw.
If your coin or token is confirmed on a different chain, feel free to visit that coin or tokens’ blockchain explorer website.