How long does a deposit take?
Digital asset transfers are a 3-step procedure:
Step 1 = Request: User initiates a deposit using the Mandala platform.
Step 2 = Confirm: Network confirmation(s) are required. (In the event of network congestion, this may extend the confirmation time).
Step 3 = Credited: Once the deposit is confirmed, the Mandala platform will credit that amount.
In the event that the deposit is not confirmed yet, you simply have to wait. Again, this could be due to network congestion. Keep in mind that Mandala cannot proceed to Step 3 without the proper confirmation(s).
If you see that the deposit has been confirmed but you have still not yet been credited, submit a ticket here.